We welcome any and all questions and feedback. For privacy-related issues, please contact us at:
Attn: Customer Service: 2940 Highland Avenue, Unit 210, Cincinnati, OH 45212.
Attn: Customer Service: 680 Elton Street Riverhead, NY 11901
Information We Collect
a. Personally Identifiable Information
We may collect personally Identifiable Information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:
- Place an order from our catalogs or on our Web site
- Make a purchase at one of our retail stores
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Subscribe to our E-mail Newsletter
- Enter a contest or sweepstakes
- Participate in a marketing survey, promotion or event either online or offline.
b. Aggregate Information
Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected.
An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university.
This information is not personally identifiable and we do not combine this type of information with personally identifiable information.
Use of Data We Collect
a. Personally Identifiable Information
At Luxfer Magtech Inc., we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we use your personally identifiable information to allow us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you the HeaterMeals E-mail Newsletter, if you specifically request it
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
- Administer a sweepstakes or similar promotion and identify or publicize the winner(s) in accordance with the rules for that promotion.
Your e-mail address will be used only for the HeaterMeals E-mail Newsletter and will not be shared with any third parties, except as described below. Instructions for unsubscribing are included in every e-mail.
b. Aggregate Information
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website.
Information We Share with Others: Our Contractors
We contract with other companies (credit card processors, shippers, sweepstakes promoters, website developers and others) to provide certain services to Luxfer Magtech Inc., to fulfill orders, provide sweepstakes and create or maintain our website. In some instances, these contractors may have access to personally identifiable information but they contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out business.
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect the company’s rights and property;
- To protect against misuse or unauthorized use of our web site; or
- During emergencies, such as when we believe someone’s physical safety is at risk
We offer choices about the types of information you receive from us. If you prefer not to receive other communications from Luxfer Magtech Inc., or if you prefer to receive them less frequently, please contact us at firstname.lastname@example.org. If you no longer wish to receive our E-mail Newsletter, you may unsubscribe using the link provided in each edition of the e-mail.
You may also make a subscription change or cancellation request for E-mail newsletters by mail, by writing to us at the following address:
Please be sure to provide us your exact name and address so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you agree to it, to receive or E-mail Newsletter.
It is our intent to send you promotional email (our E-mail Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Your email address will be used only for the HeaterMeals E-mail Newsletter, respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail containing promotional material.
Links to Other Sites
Occasionally we provide links on our web site to other sites we think you will enjoy. These sites operate independently of Luxfer Magtech Inc. and have established their own privacy and security policies. Luxfer Magtech Inc. does not have any control over these sites privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. More information can be found at http://www.dmaconsumers.org/privacy.html.
Privacy of Children on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
This policy was last updated on January 4, 2010.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us:
Additional Topics of Interest